Would you like to return a product?
If the piece of jewelry doesn't fit as planned, no problem!
We're happy to take back our valued products, process the return, disinfect the item, and offer it again. This way, our conscience is clear regarding the environment, and you don't have to worry about it either. The only thing you have to worry about is the return itself.
Here we have a checklist with the steps of a return for you:
1. Check the original condition of the product (new and unworn)
2. Pack it back in the included product packaging (jewelry card or box)
3. If you wish, please write us a short note with the reason for the return and put it in the shipping box
4. Use the original shipping box and overwrite the address (a piece of paper, some glue and you're done)
5. Please address the shipment as follows: ALEXASCHA Design Studio GmbH / Hildesheimer Str. 49 / 31157 Sarstedt
6. Take the shipment to the post office and send it as a large letter, small parcel, or package (note: only one package can be tracked).
Please note that due to our fair pricing and sustainability model, we do not offer free returns. Customers are responsible for return shipping costs. Exceptions are made only for damaged products or in cases of warranty claims.
And so it continues:
1. We receive the package and check the original condition of the products
2. If everything is in order, we will refund the purchase price using the payment method used at the time of purchase within 1-2 weeks
Please note that we are not responsible for any defects in the products if they are not shipped as described above. If the product is not securely packaged and arrives damaged as a result, the purchase price will not be fully refunded.
Would you like to exchange a product?
Exchanging an item isn't as easy as we'd like. Accounting has its rules and doesn't tolerate the confusion caused by an exchange and the associated price and shipping cost differences. Therefore, if you find a different model or color more suitable, we ask that you simply order it and return the product from your first order to us. We've summarized the best way to do this above.