Shipment
HOW LONG DOES DELIVERY TAKE?
We produce in small quantities to ensure fast shipping. Processing typically takes 1-2 business days. Once your order has been shipped, you'll receive an automatic shipping confirmation from us via email.
Shipping times depend on your location. If you need your order sooner, you can add express shipping.
The shipping times stated are the usual estimated delivery times provided by our shipping partners. Holidays, strikes, errors by the postal service or in the specified address, postal congestion, or unforeseeable events may delay delivery. Therefore, no guarantee for a specific delivery date can be given. Shipping times to countries outside Germany and Austria depend on the respective shipping location.
Possible delays:
Please allow additional time for processing your order if it was placed on a holiday or during peak season (November-December).
Customs and shipping companies may also require additional time to process and deliver your order, especially during the pre-Christmas period.
HOW MUCH ARE THE SHIPPING COSTS?
For orders of €50 or more, we ship free of charge
Express shipping prices vary greatly depending on the country. For delivery within Germany, we charge €12. Prices for other countries range from €25 to €60. You can find out the prices for your country during checkout after you've entered your delivery address and selected your shipping method.
Do I have to pay customs duties?
Some countries outside the EU may impose import duties, taxes, and similar customs fees on imported goods. These costs are not included in any payments to us. These costs, if any, are determined and collected by the customs authorities of the respective country. For more information, please contact your local customs authority.
Payment
We offer the following payment methods in our online shop:
PAYPAL
During the ordering process, you will be redirected to the PayPal website. To pay the invoice amount via PayPal, you must be registered there or register first, authenticate yourself with your login details, and confirm the payment instruction to us. The payment transaction will be processed automatically by PayPal immediately afterward. You will receive further instructions during the ordering process.
CREDIT CARD
When you place your order, you provide your credit card details. Once you have verified yourself as the legitimate cardholder, the payment transaction will be processed automatically, and your card will be charged.
INVOICE WITH KLARNA
If you select "Klarna invoice," you only pay after receiving the goods. After shipment, you will receive an email from Klarna with all payment information. Payment is generally due within 14 days, subject to a successful credit check by Klarna.
APPLE PAY
If you use Apple Pay, you will be asked at the end of the checkout process to confirm the payment directly via your Apple device—for example, using Face ID or Touch ID. The payment will then be processed automatically.
GOOGLE PAY
If you select Google Pay, you will be redirected to your Google Account to confirm the payment. The transaction will then be processed automatically using the payment method you have on file.
PREPAYMENT
With this payment method, you have complete control, but processing will be delayed slightly. After placing your order, you will receive an email from us with our bank details. Please transfer the amount to the account, specifying the order number as the reference. Once payment is received, we will process and ship the order. Please note that the transfer usually takes 1-2 business days.
Payment not possible?
If you encounter any problems with your payment, please first check that all details are correct and that your payment method has sufficient funds. Sometimes it helps to restart the order process in a different browser or on a different device. If it still doesn't work, please contact us – we'll find a solution together.
Just send us an email to: info@alexascha.de